FAMA BUGGY

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FAMA BUGGY

Privacy Policy

PRIVACY POLICY

Last updated: [DATE]

This Privacy Policy explains how FAMA BUGGY collects, uses, stores and protects the personal data of users of the website www.famabuggy.com and of clients who use its buggy rental, guided tour and adventure experience services.

FAMA BUGGY is committed to processing personal data in accordance with Regulation (EU) 2016/679 — the General Data Protection Regulation (GDPR) — and other applicable legislation.

1. Data Controller

The data controller is:

Legal name: Formula Folgada LDA Trade name: FAMA BUGGY VAT number: 519523385 Address: Lot. Industrial de Meães P2, 4760-482 Meais, Portugal Email: formulafolgada@outlook.com Phone: +351 913 489 129

For any question related to personal data protection, the user may contact us via:

Email: formulafolgada@outlook.com

2. Personal data we may collect

Depending on the use of the website and FAMA BUGGY services, the following data may be collected:

Identification data

  • First and last name;
  • Date of birth, when necessary;
  • Identification document number, when legally or contractually required.

Contact data

  • Email;
  • Phone number;
  • Address, when necessary for billing or service provision.

Booking-related data

  • Date and time of the booking;
  • Experience or service selected;
  • Number of participants;
  • Vehicle selected;
  • Data necessary to complete the booking;
  • Booking history;
  • Booking status.

Payment-related data

Payments may be processed by external payment service providers.

FAMA BUGGY shall not store full bank card details in its own systems when these are processed directly by the payment provider.

Technical data

Technical data related to the use of the website may also be collected, such as:

  • IP address;
  • Device type;
  • Operating system;
  • Browser;
  • Pages visited;
  • Date and time of access;
  • Technical information necessary for the security and operation of the website.

3. Purposes of processing

Personal data may be processed for the following purposes:

  • Booking processing;
  • Client management;
  • Provision of contracted services;
  • Payment processing;
  • Issuance of accounting and tax documents;
  • Communication with the client;
  • Sending confirmations and booking-related information;
  • Sending booking reminders;
  • Management of contact requests;
  • Management of complaints and support requests;
  • Compliance with legal obligations;
  • Fraud prevention and abusive use of services;
  • Website security;
  • Improvement of website functionality and user experience;
  • Statistical analysis, when applicable and in accordance with cookie-related rules;
  • Sending marketing communications, where there is a suitable legal basis.

4. Legal bases

The processing of personal data may be based on the following legal grounds, depending on the purpose:

  • Performance of a contract or pre-contractual steps;
  • Compliance with legal obligations;
  • Legitimate interest of FAMA BUGGY, where applicable;
  • Consent of the data subject, when required.

The execution of a booking or service provision shall not depend on consents that are not necessary for that purpose.

Where processing depends on consent, it may be withdrawn at any time, without affecting the lawfulness of the processing carried out prior to withdrawal.

5. Children's data

FAMA BUGGY services may be subject to minimum age requirements.

Where data relating to minors is collected, it shall be processed in accordance with applicable legal requirements and, where necessary, with authorization from the respective legal representative.

FAMA BUGGY may request additional information to verify the eligibility of participants for a given activity.

6. Data sharing

Personal data may be shared with third parties where necessary to provide the services or comply with legal obligations.

These may include:

  • Hosting and digital infrastructure service providers;
  • Payment service providers;
  • Email service providers;
  • Technology service providers;
  • Statistical analysis service providers;
  • Accountants or administrative service providers;
  • Public authorities, when legally required.

Where applicable, appropriate measures shall be adopted to ensure the protection of personal data.

7. International transfers

Some technology providers used by FAMA BUGGY may process data outside the European Economic Area.

Where this occurs, the measures required by applicable legislation shall be adopted to ensure an adequate level of personal data protection.

8. Data retention

Personal data shall be retained only for the period necessary to fulfil the purposes for which it was collected, without prejudice to legally required retention periods.

Data related to bookings and transactions may be retained for the periods necessary to comply with tax, accounting, contractual and legal obligations.

Data used for marketing shall be retained as long as there is a legal basis for such processing or until the right to object or withdraw consent is exercised, as applicable.

9. Rights of data subjects

Under applicable legislation, the data subject may, where applicable, exercise the following rights:

  • Right of access;
  • Right to rectification;
  • Right to erasure;
  • Right to restriction of processing;
  • Right to data portability;
  • Right to object;
  • Right to withdraw consent;
  • Right not to be subject to decisions based solely on automated processing, under legally applicable terms.

To exercise these rights, please contact:

formulafolgada@outlook.com

FAMA BUGGY may request additional information to confirm the identity of the requester, where necessary.

10. Complaint

Without prejudice to any other administrative or judicial remedy, the data subject has the right to lodge a complaint with the competent supervisory authority.

In Portugal, the supervisory authority is:

Comissão Nacional de Proteção de Dados (CNPD)

Website: www.cnpd.pt

11. Cookies

The website may use cookies and similar technologies to:

  • Ensure the functioning of the website;
  • Store certain preferences;
  • Analyse the use of the website;
  • Improve the user experience;
  • Measure campaign performance;
  • Provide certain features.

Non-essential cookies shall be used in accordance with applicable legal requirements and, where necessary, with the user's consent.

The user may review and manage their preferences through the cookie management mechanism provided on the website.

For detailed information, please consult the Cookies Policy.

12. Security

FAMA BUGGY adopts appropriate technical and organizational measures to protect personal data against loss, destruction, alteration, unauthorized access or unlawful disclosure.

Despite the measures adopted, no system of data transmission or storage over the Internet can be considered absolutely secure.

13. External links

The website may contain links to third-party websites or services.

FAMA BUGGY is not responsible for the privacy practices of such third parties.

Users are advised to consult the respective privacy policies before providing personal data.

14. Changes to the Privacy Policy

FAMA BUGGY may update this Privacy Policy whenever necessary, namely to reflect legal, technological or service-related changes.

The most recent version shall always be available on the website.

15. Contact

For any question related to this Privacy Policy:

FAMA BUGGY Formula Folgada LDA 519523385 Lot. Industrial de Meães P2, 4760-482 Meais, Portugal formulafolgada@outlook.com +351 913 489 129

Last updated: [DATE]

For legal matters: formulafolgada@outlook.com