FREQUENTLY ASKED QUESTIONS

You can book directly through our website or contact us via WhatsApp. For groups, events, team building or custom experiences, we recommend contacting our team directly.

Yes, we recommend booking as far in advance as possible, especially during high season and weekends, to secure your preferred date and time.

It depends on availability. Same-day bookings are subject to buggy and guide availability. We advise contacting us directly via WhatsApp to check immediate availability.

We accept payments via bank card (Visa, Mastercard) through Stripe, ensuring a secure and protected payment process.

Yes, full payment is required at the time of booking. The booking is only confirmed after complete payment.

Yes, it's possible to change your booking date. Contact us as soon as possible so we can check the availability of your preferred new date.

Cancellation is free up to 48 hours before the experience. Between 48 and 24 hours, 50% of the value will be retained. With less than 24 hours or in case of no-show, there is no refund.

We advise arriving 15 minutes in advance. In case of significant delay, the time available for the experience may be reduced. For delays over 30 minutes, the booking may be considered a no-show.

Yes, you can gift a FAMA BUGGY experience to someone else. Provide the recipient's details at the time of booking and we'll provide a gift voucher.

Yes, it's mandatory to present a valid driving licence to drive any FAMA BUGGY buggy.

We accept the Portuguese driving licence (Category B) and international or foreign driving licences, provided they are valid and recognised in Portugal.

No. Previous experience is not required. Our tours suit all levels, with a full briefing before departure.

No. The buggies are automatic and easy to drive. The initial briefing covers all the controls and techniques needed for safe and fun driving.

Yes, both occupants can drive during the experience, provided they have a valid driving licence. The switch can be made at the planned stops along the route.

Each buggy seats 2 occupants. In some cases, depending on the model, there may be room for an additional passenger. Check the capacity of the selected buggy at the time of booking.

Yes. Safety is our priority. All tours include a full briefing, protective equipment and experienced guides who accompany the group throughout the route.

Yes, we provide helmets and the necessary protective equipment for all participants. The equipment is regularly inspected to ensure the best safety conditions.

Yes, the use of a helmet is mandatory for all participants throughout the entire tour, without exceptions.

Yes, all tours include basic third-party liability insurance. For more information about coverage and deductibles, contact our team.

In case of breakdown, our team assists immediately. The guides are equipped with communication devices and the tour will be reorganised or the value refunded as applicable.

Yes, all tours are guided. An experienced guide accompanies the group from start to finish, ensuring safety and orientation throughout the route.

Yes. During the route you must follow the guides' instructions, traffic rules and specific route rules. Driving under the influence of alcohol or substances that impair driving ability is prohibited.

We recommend comfortable clothing that you don't mind getting dirty. Avoid white or delicate clothing. Bring extra layers on cooler days, as the temperature may vary along the route.

We recommend closed, comfortable footwear, such as trainers or boots. The use of sandals, flip-flops or open footwear is not permitted during the tour.

Yes, it's very likely you'll get dusty and, depending on weather conditions, muddy. It's part of the off-road experience. We recommend bringing a change of clothes.

Yes, we strongly advise bringing a change of clothes and extra shoes for the end of the tour, especially on rainy or muddy days.

Yes, we have a place at the meeting point where you can change clothes before and after the tour.

Yes, you can bring a mobile phone or camera, but at your own risk. We recommend they are kept in a water- and dust-resistant case. FAMA BUGGY is not responsible for loss or damage to personal items.

Yes, you can use a GoPro or other action cameras during the tour. We recommend it's securely mounted, preferably on the helmet or chest, to avoid losing the equipment.

You can store your personal items in the buggy, in designated compartments, or at the meeting point location. We recommend not taking valuables on the route.

Yes, tours run in light rain. Rain is part of the off-road experience and can make the route even more fun. In adverse conditions, the activity may be postponed.

If it rains lightly, the tour runs normally. In case of heavy rain or conditions that compromise safety, FAMA BUGGY may postpone or cancel the activity, with refund or rescheduling.

In case of bad weather that makes the activity unsafe, FAMA BUGGY may postpone, reschedule or cancel the experience. The refund or rescheduling policy communicated to the customer will apply.

The decision to proceed, postpone or cancel the activity for safety reasons rests with FAMA BUGGY. The safety of participants and the team always takes priority.

Yes, if FAMA BUGGY cancels the activity due to adverse weather conditions, you can reschedule to another available date or request a full refund.

Our tours have three durations: FAMA ADVENTURE (2 hours), FAMA EXPLORER (6 hours) and FAMA EPIC (12 hours). Choose the one that best suits what you're looking for.

The distance varies according to the tour. FAMA ADVENTURE covers approximately 40 km, FAMA EXPLORER about 100 km and FAMA EPIC over 180 km. The routes are designed to maximise the off-road experience.

No. The routes may vary depending on weather conditions, terrain state and the group's experience. We always seek to offer the best possible experience.

Yes. Our tours adapt to different levels, from Beginner to Advanced. The briefing and the guides' accompaniment ensure all participants enjoy the experience safely.

Yes, it's possible to book a tour exclusively for your group. Contact us directly to check availability and conditions for a private tour.

Yes, there are strategic stops along the route for rest, photos, explanation of points of interest and, on longer tours, for meals.

Yes, you can take photos during the tour, especially at stops. While driving, we recommend that your phone or camera is well secured to prevent falls.

Yes, our tours are suitable for families. The minimum age of passengers may vary depending on the tour. Contact us for specific information about the participation of minors.

Yes, we adapt experiences to the profile and goals of each group. Contact us with your preferences and our team will design the ideal experience for your group.

Yes, we organise off-road team building activities that bring teams together and create memories outside the office. The programs are customised according to the company's goals.

The minimum number of participants varies according to the desired experience. For guided tours, the minimum is 1 buggy (2 occupants). For group events, contact us for the applicable minimum number.

The maximum number depends on the experience and buggy availability. For large groups, we advise direct contact for proper planning and logistics.

Yes, we have the capacity to host large groups. Logistics and accompaniment are adapted to the group size. Contact us in advance to ensure the best experience.

Yes, we create custom experiences tailored to the type of group, goals, duration and desired format. Contact us to design the ideal experience.

Yes, we can organise competitions between teams in a closed circuit or controlled format. It's an excellent option for team building and corporate events.

Yes, it's possible to include meals and other activities in the experience. We work with local partners to offer a complete service. Contact us to include this option in your quote.

Yes, we organise events for companies, including team building, integration days, corporate events and closed-circuit experiences. We adapt the program to the company's goals.

Yes, we provide custom quotes for groups and companies. Contact us with the event details — number of participants, dates, goals — and you'll receive a tailored proposal.

Rent to Race is our buggy rental service aimed at racing and competition. Machines prepared for those who take motorsport seriously.

It's not mandatory, but we recommend some off-road driving experience. For beginners in competition, we offer initiation experiences to familiarise you with the buggy and the circuit.

It depends on the event and the competition category. Some races require a valid sporting licence. Contact us for information about the specific requirements of each event.

You'll drive a buggy prepared and inspected for competition. The specific model depends on the category and the event. Contact us for detailed information about the available machines.

Yes, the necessary safety equipment (helmet, etc.) is included in the Rent to Race service. For specific competition equipment, contact us to check availability.

Fuel may or may not be included, depending on the contracted package. Contact us for information about what's included in each Rent to Race modality.

Mechanical assistance may be included in some packages. Check with us the specific conditions of the Rent to Race service you intend to hire.

Yes, you can participate alone. However, some races may require a co-driver or companion. Contact us for information about the requirements of each event.

Yes, there is FAMA BUGGY team accompaniment during the races. Assistance and support vary according to the contracted package.

The included costs vary according to the package. They typically include the buggy rental, safety equipment and basic accompaniment. Contact us for the complete detail of what's included.

There may be additional costs depending on the package and the event, such as fuel, advanced mechanical assistance, specific equipment or registration fees. Contact us for the complete detail.

Participation depends on the available events and the categories in which FAMA BUGGY operates. Contact us for information about current and upcoming events.

Yes, it's possible to schedule training sessions before the competition. Contact us in advance to ensure the availability of the buggy and the circuit.

Yes, we offer initiation experiences to competition for those who want to start exploring motorsport without a formal competition commitment. Contact us for more information.